Fraud alert:

Seller’s should never rely on email and SMS alerts for payment confirmation because of its highly RISKY and can be compromised.

Birrion recommends

Seller’s should always login to their personal bank apps or online banking website and call their bank for confirmation where necessary. Never release escrow when the payment is in your ledger balance. Make sure buyer’s payment(whether Cheque,transferred or paid directly) is in your available(usuable) bank balance before releasing escrow and cases where you need clarification please call your banker.


I paid the seller but forgot or did not know i have to click PAYMENT DONE WHAT TO DO:

You can reopen the same trade with the seller and ask to release escrow. (recommended approach)

OR

Reports situation immediately by clicking any issue, REPORT at the closed trade page and will be required to provide proof of payment.

Seller’s exact coins are frozen temporarily after a REPORT is initiated if it’s still available otherwise, the account, IP, device address and email will go into monetarium (where seller can still receive funds but can only withdraw provided it exceeds above the amount being disputed).

Seller’s account statement will be requested as a proof whether payment was received or NOT.


I paid the seller after my time expired.

You can reopen the same trade with the seller and send them

OR

Reports situation immediately by clicking any issue, REPORT at the closed trade page and will be required to provide proof of payment.

Seller’s exact coins are frozen temporarily after a REPORT is initiated if it’s still available otherwise, the account, IP, device address and email will go into monetarium (where seller can still receive funds but can only withdraw provided it exceeds above the amount being disputed)./p>

Seller’s account statement will be requested as a proof whether payment was received or NOT.


I mistakenly clicked PAYMENT DONE

Chat the seller to await your payment

OR

Click CANCEL TRADE if you do not wish to continue


Buyer not willingly to pay even after clicking PAYMENT DONE WHAT TO DO:

Step 1:-Tell buyer to Click CANCEL TRADE if they do not wish to continue before the time elapses.

Step 2:- Click DISPUTE. Birrion’s dispute management team uses two approaches.

APPROACH 1: ask both parties to upload statement of account for vetting a. If buyer, is unable to provide evidence, Birrion releases seller’s bitcoin from escrow back to her. b. If both parties uploads conflicting evidences (where buyer’s evidence shows he paid and seller’s evidence shows payment was not received,) Birrion uses approach 2

APPROACH 2: ask both parties to do a live video recording of them login into their bank online portal for vetting. This is usually impossible to FAKE NOTE: This process might take few days to resolve.


Seller refuses to release escrow even after i have made payment WHAT TO DO:

DO NOT PANIC as the transaction is still within birrion’s control

Step 1:-Tell seller to confirm payment (be patient. This might take a while due to banking system) and release escrow If the seller still refuses, Proceed to step 2

Step 2:- Click DISPUTE. Birrion’s dispute management team uses two approaches.

APPROACH 1: ask both parties to upload statement of account for vetting c. If seller, is unable to provide evidence, Birrion releases bitcoin from escrow to buyer. d. If both parties uploads conflicting evidences (where buyer’s evidence shows he paid and seller’s evidence shows payment was not received,) Birrion uses approach 2

APPROACH 2: ask both parties to do a live video recording of them login into their bank online portal for vetting. This is usually impossible to FAKE NOTE: This process might take few days to resolve.


I mistakenly clicked RELEASED ESCROW to the buyer even when payment was not done or was not confirmed WHAT TO DO:

You can reopen the same trade with the buyer and ask for payment to be done. (recommended approach)

OR

Reports situation immediately by clicking any issue, REPORT at the closed trade page and will be required to provide proof of payment.

Buyer’s exact coins are frozen temporarily after a REPORT is initiated if it’s still available otherwise, the account, IP, device address and email will go into monetarium (where buyer can still receive funds but can only withdraw provided it exceeds above the amount being disputed).

Buyer’s account statement will be requested as a proof whether payment was received or NOT.